Wednesday, March 16, 2011

Why you should not buy a Lamborghini

You mean you need other reason besides that it's owned and operated by VW, and source all of their electronics from there?

So this is what Lamborghini sells you on when you go into their stores.  I saw this video in person at Lamborghini Las Vegas:

This is what happens when you actually buy one.

The content associated to the this YouTube video was very good, so I'm going to quote them on here,

"A Lamborghini Gallardo was destroyed by a group of men in the Chinese city of Qindao. The owner of the Italian sports car decided to smash it to show his disappointment with Lamborghini.

The Lamborghini Gallardo was bought six months ago, but the engine failed to start on November 29, 2010. The owner contacted the Lamborghini dealer in Qingdao and they transported the Gallardo to their maintenance center. The engine problem wasn't solved, but instead the bumper and chassis were damaged by the transport. The owner complained by the dealer but they refused to take responsibility in this matter, so the angry owner contacted Lamborghini CEO Stephan Winkelmann, the brand's China headquarters, its after-sales service manager for Asia-Pacific region, and the brand's owner Volkswagen Group, but the problem was not solved.

Angry about the service, the owner felt his consumer rights were ignored. So he decided that the best way to gain attention was to destroy his car on the 15th of March, which is also World Consumer Rights Day. Apparently, he hired people to publicly destroy his car with hammers and make his statement. This protest was made to provoke public support and goad the manufacturer to respect his consumer rights."

Not surprising really.  Even with Ferrari Redwood City, customers who bring their Ferrari in for service will not receive a loaner car and they are expected to provide their own transportation to and from the dealer. Never mind that basic maintenance on a Ferrari 430 or 360 will run upwards of thousands of dollars.  This is just amazing to me.  Even my Porsche and Volvo dealership offer loaners for vehicles being serviced there.

Maybe the status of owning these vehicles, and in turn the demand, is so high that they don't need to care about customer service....

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